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How can fully automatic car washing machines provide installation and after-sales service for buyers?

Time:2025-07-08      Views:132

We provide a comprehensive, multi-layered support system to ensure that every buyer, regardless of their location, can successfully install and maintain their FENGWANG fully automatic car wash machine.

1. Pre-Installation: Technical Documentation & Site Design

Before the machine arrives, we ensure the site is ready to minimize installation time:

  • CAD Layout Support: Based on the standard dimensions (7.0m x 3.5m x 3.2m) we discussed, we provide customized CAD infrastructure drawings. These include precise locations for the 380V power supply, water inlets, and drainage trenches.

  • Preparation Guide: A detailed "Pre-Installation Checklist" is provided to ensure the ground levelness (within ±5mm) and utility connections are ready for the Delta PLC and pump integration.

2. Installation Support: Dual-Track System

  • Remote Video Guidance: For international buyers, we offer high-definition video tutorials and real-time video call support. Our engineers guide your local team through the mounting of the P+F ultrasonic sensors and the calibration of the 7-shaped spray arm.

  • On-Site Engineering (Optional): Depending on the contract agreement, we can dispatch experienced technicians to the buyer's location to lead the assembly, wiring, and initial testing of the Bertolini pumps and air-drying systems.

3. After-Sales Service: Modular Reliability

Our machine is designed with "Easy-Replace" modularity to ensure minimal downtime:

  • Online Troubleshooting: Through the Delta PLC interface, many operational issues can be diagnosed remotely. Our technical team provides 24/7 online support to help your staff read error codes and adjust settings.

  • Spare Parts Supply: We maintain a stock of core components, including AirTAC valves, P+F sensors, and high-pressure nozzles. These can be shipped globally via express courier to ensure quick replacement.

  • Staff Training: During the installation phase, we provide comprehensive training for the buyer's operators on daily maintenance, such as checking oil levels in the pump and cleaning the sensor lenses for optimal profiling.

4. Warranty and Quality Assurance

  • Core Components Protection: We provide a standard warranty on major parts (such as the motor, pump, and PLC). This reflects our confidence in the high-quality industrial brands we use (e.g., Bertolini, P+F, Delta).


Note:

If there is an exclusive distributor in your area, you need to purchase from the distributor. The dealer will provide installation, employee training, and after-sales service support for your machine.

If you cannot find a distributor in your area, we can dispatch technical personnel to provide support for your installation and training. However, travel expenses need to be borne by the client, including visa fees, airfare, and accommodation expenses. The customer is required to pay the technician's salary at a rate of $100 per day. Customers can also install the machine themselves, and we will provide detailed installation and maintenance manuals with the machine.


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